How to correctly report a bug

... post your favorite game bugs here for the coders' attention. Please, please, please, show the steps necessary to repeat the bug. Otherwise they can't be solved and they will be ignored...
Vivienne
Posts: 481
Joined: Mon Feb 16, 2015 5:51 pm

How to correctly report a bug

Postby Vivienne » Thu Dec 17, 2015 3:44 pm

To report a bug:

  • First search this board for a matching topic. If one already exists, report your information there.
  • Create a separate topic if one does not already exist for the exact same issue.
  • WHO: Is it a mob? Include the name.
  • WHAT: Describe the issue, ie, why you think it is a bug.
  • WHEN: The approximate date and time the bug was found.
  • WHERE and HOW: Include a log showing the room name, and the full sequence that clearly shows the problem.
  • If possible, include spam directions from the nearest recognizable landmark or mob name such as "From Winespring, 6e, 1n" or "From Gawyn, all s, 1e"
  • Do not exploit the bug. Reporting it does not mean you then get to go use it. If you exploit the bug and it costs you cash, or eq, or anything else you will not be reimbursed for it.
  • If you think the bug in question poses a security risk to the game, or outs your character doing something you prefer not to be public, then group mail the Staff instead. We'll see it a lot faster.

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